The short version of the full terms, because nobody should need a law degree to book a party.
You never have to ask twice, chase us, or argue about it. The detail, including the exceptions, is below.
It's free. Change your date, your start time or your address at no charge, any time up to 14 days before your night. Your new date can be any open date within 12 months of your original booking. Just send us a message with your booking name and what you'd like to change, and we'll sort it. Inside the final 14 days changes aren't guaranteed, because your Guide is locked in, but message us anyway and we'll do our best.
The only thing to watch is distance. Travel is included within 45 minutes of the city you booked in, so moving somewhere nearby costs you nothing. If your new address sits further out, a travel fee may apply in $25 steps ($25 out to 55 minutes, $50 to 65, $75 to 75, $100 to 90). We'll always show you the fee before anything is charged, and if we can't get a Guide to your new location at all, you're refunded in full.
Up or down, free, up to 14 days before your night. The price does not move with your numbers. $49.99 covers the night whether six come or twenty, so changing your headcount costs you nothing either way. Send us a message with your booking name and the new number and we'll sort it.
After that 14-day mark your Guide has planned the night around your number, so tell us as early as you can if it changes. Extra friends are still very welcome to come along and join in, and the number you've already paid for is locked.
Before you cancel: you can move your night instead, free. Any open date within 12 months of your booking, up to 14 days before your night. Most plans that fall through just need a new date, and moving costs you nothing.
Need to cancel outright? Any time up to 14 days before your night, your $49.99 comes back in full — that is all you have paid at that point, and it comes back even if the only reason is that you couldn't get six guests together. Inside the final 14 days, once your numbers are locked and the balance has been charged, half the night fee comes back, because your Guide is booked by then. Anything you added from the range and any travel fee are refunded in full.
You have until the 14-day mark, not 48 hours. There's no short window to worry about. Right up until we lock your numbers two weeks out, cancelling costs you nothing at all. The one exception is a night booked inside 14 days, which is paid in full at booking — there your Guide is locked in, so the inside-14-days rule above applies from the start.
If we're the ones who can't deliver, you get everything back. Automatically, immediately, without you asking. If your Guide can't make it on the day we'll move heaven and earth to re-staff first, and if we can't, it's a full refund of everything you've paid.
Refunds land back on the card you booked with, usually within 5 to 10 business days. That window is the card networks' speed, not ours. Your statement shows a discreet descriptor ("GN EVENTS"), never a product name.
Send us a message. A real person replies within one business day, and we'd genuinely rather fix something than argue about it. The full terms are there if you want the long version.
