The short version of the full terms, because nobody should need a law degree to book a party.
Change your date, time or address free, up to 14 days before your night. Cancel and every product you paid for still gets shipped to you. Change your mind within 48 hours of booking and you get your money back. You never have to ask twice, chase us, or argue about it.
It's free. Change your date, your start time or your address at no charge, any time up to 14 days before your night. Just send us a message with your booking name and what you'd like to change, and we'll sort it.
The only thing to watch is distance. Travel is included within 45 minutes of the city you booked in, so moving somewhere nearby costs you nothing. If your new address sits further out, a travel fee may apply ($75 out to 70 minutes, $150 out to 90). We'll always show you the fee before anything is charged, and if we can't get a host to your new location at all, you're refunded in full.
You keep the VUSH. If you cancel, every product you paid for is still yours: your 15 accessories and anything else you added get shipped to you, free, at whatever address you nominate. Just tell us where to send them.
What you paid for the night itself becomes a credit valid for 12 months, good for any future date. And if you cancel inside the final week, any travel fee comes back to you as well, because nobody is driving anywhere.
Changed your mind? You have 48 hours. Cancel within 48 hours of booking and everything you paid goes straight back to your card. The one exception is a night that's already inside the next 7 days, where your host is locked in and your kit is packed; in that case it becomes the credit above and your products still ship to you.
If we're the ones who can't deliver, you get everything back. Automatically, immediately, without you asking. If your host can't make it on the day we'll move heaven and earth to re-staff first, and if we can't, it's a full refund plus our next available date free.
Refunds land back on the card you booked with, usually within 5 to 10 business days. That window is the card networks' speed, not ours. Your statement shows a discreet descriptor ("GN EVENTS"), never a product name.
Send us a message. A real person replies within one business day, and we'd genuinely rather fix something than argue about it. The full terms are there if you want the long version.
